Terms and conditions of Truffleat Srl

Users who use the services offered by Truffleat declare that they know and accept these general terms and conditions.

Owner of Truffleat and related Services

Truffleat Srl
Via Tiberina, km 9/200
00060 Riano (Rome)
VAT number 15301521009

info@truffleat.com

Information on Truffleat

Truffleat is an e-commerce site owned by Truffleat Srl

Content provided by the user

The User is responsible for his own and third party contents that he shares on Truffleat, by uploading them, inserting contents or in any other way. The User indemnifies the Owner from any liability in relation to the unlawful dissemination of third party content or the use of Truffleat, in a manner contrary to the law.

The Owner does not carry out any kind of moderation of the contents published by the User or by third parties, but undertakes to intervene in the face of reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.

Rights on content provided by Users

The only rights granted to the Owner in relation to the contents provided by the Users are those necessary for the operation and maintenance of Truffleat.

Content Provided by Third Parties

The Owner does not make any preventive moderation on the contents or links provided by third parties shown on Truffleat. The Owner is not responsible for such contents and their accessibility.

Registration

In order to use the service or part of it, registration by the User is required by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accepting the Privacy Policy and these general conditions. The User has the duty to keep their login credentials.

Purchase

Purchase procedures

Each order sent by the User constitutes an offer to purchase the products. Orders are subject to availability and the owner’s discretionary acceptance. To complete the online purchase procedure, the User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the e-mail address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, at the e-mail address associated with his purchase, the possible unavailability of one or more products and, where all products purchased were not available, the shipping costs incurred by the User

Users are required to register on Truffleat by providing their personal data and shipping address. Shipping costs are not included and differ according to the destination. Prices are indicated in Euros and include VAT. Truffleat can foresee different offers during the year.

Terms of payment

The payment methods available to Users are described in the relevant pages of the sites. Truffleat uses third-party tools for processing payments and does not in any way come into contact with payment data (such as those relating to the credit card) provided by the User.

Invoices

For each order placed, if the Users have made an express request, by ticking the appropriate box contained in the order submission form and have provided the necessary data (valid VAT number or CF) when registering their account, the Data Controller issues invoice for the material sent, sending it to the User who holds the order. In fact, no variation of the invoice will be possible at a later time after the issuance of the same.

Availability of products

The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the quality of the products. The photos inserted are adapted in relation to the display tool and, for this reason, they are merely indicative of the appearance and size of the products, as they may partially differ from the images presented.

Even after the order confirmation e-mail has been sent, in the event of unavailability of some products for reasons not foreseeable at the time of the conclusion of the order, the Owner will refund the User of the price of the products ordered and not available.

Execution of the Order

The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.

Delivery

Deliveries are made during the usual working hours of the courier in charge, to the address indicated by the User and in the manner specified in the order summary.

At the time of delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document, and that the packaging of the packages is intact in all its parts, not damaged. , compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging by specifying any anomalies in the delivery form. If the User finds any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately contest them, making a written reservation of control (specifying the reason for the reservation, eg “laundry package” , “Crushed packaging”, etc.) on the courier’s proof of delivery or promptly inform the Owner.

Once the delivery note has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner. In case of non-collection within 5 working days of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the User at the time of the order, the products will be returned to the Owner who, depending on the will of the User, will reimburse the price of the products (excluding perishable ones such as fresh truffles or frozen products, and the shipping cost),

The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the products after delivery by the carrier or for delays in delivery attributable to it.

Right of withdrawal

In case of purchase of products or services on Truffleat, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days, from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw using the declaration model at the bottom of the document.

Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User’s decision to withdraw from this contract.

These refunds will be made using the same payment method used by the User for the purchase. Where not possible, the User may agree on a different refund method. In any case, the User will not have to incur any costs for the delivery of this refund. The reimbursement may be suspended until the goods are received or until the User demonstrates that he has returned the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and, in any case, within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be borne by the User. The User is only responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on products

Damaged or used products, even if only partially, are not replaced or reimbursed. The User must insert a copy of the order confirmation email inside the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly (such as fresh truffles, fresh or frozen food products), are sealed and cannot be replaced for hygienic reasons, i.e. they are related to health protection and have been opened after delivery.

In particular, pursuant to art. 47, paragraph 1, lett. I of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of food, beverages or other household goods for current consumption supplied to the User’s home, place of residence or place of work, from regular distributors.

Warranty

The consumer user has the right to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery. To exercise the right of guarantee, the User must send an e-mail to the Owner indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material).

All elements are essential and will be verified by the Owner before responding to the User. If the lack of conformity of the product is ascertained, the User has the right to obtain, if necessary after returning the defective product to the Owner, its repair or replacement. The User also has the right to obtain, possibly after returning the defective product to the Owner, its repair or replacement. The User also has the right to request from the Owner a reasonable price reduction or the termination of the contract if the repair and replacement are impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable time, in any case not less than 15 days, or the replacement or repair previously carried out has caused significant inconvenience to the User. To exercise the right of guarantee and for further information in this regard, the User is required to contact the Data Controller.

Withdrawal and termination of user accounts

Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the appropriate section on Truffleat or by contacting the Owner directly.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User’s account at any time and without notice. The Owner reserves the unquestionable right to inhibit at any time and without notice the access to Truffleat, in whole or limited to some features, of the accounts of Users for whom payment irregularities, non-payment, damage to image have been detected. by means of the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, cyber attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner.

The Service is provided “as is”

The Service is provided by the Owner “as is”, without any express or implied guarantee as to its accuracy or availability.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Truffleat and its Services, without the express permission of the Owner, guaranteed directly or through a specific resale program.

Indemnify

The User undertakes to indemnify the Data Controller (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners or employees), from any obligation or liability, including any legal expenses incurred to defend themselves. in court, which should arise in the face of damages caused by other Users or third parties, in relation to the content uploaded online, the violation of the terms of the law or the terms of these conditions of service.

Permitted use

Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Truffleat or any portion of it;
  • circumvent the computer systems used by Truffleat or its licensors to protect the content accessible through it; copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by Truffleat;
  • use any robot, spider, site search / retrieval application, or any other device, process or automatic means to access, retrieve, scrape or index any portion of Truffleat or its contents;
  • rent, license or sublicense Truffleat;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use Truffleat in any other improper way that violates these Terms.

Privacy Policy

For information on the use of personal data, Users must refer to the Truffleat privacy policy .

Copyright

All trademarks of the Owner, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning Truffleat are and remain the exclusive property of the Owner or its licensees and are protected by current trademark laws and related international treaties. The use of the listed material by third parties, not authorized, will be punished according to the rules established by law.

Age requirements

Users declare to be of age according to the legislation applicable to them. Minors can use Truffleat only with the assistance of a parent or guardian. Under no circumstances may children under 13 use Truffleat.

Limitation of Liability

The Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, for willful misconduct or gross negligence, of the activity of Truffleat.

The User expressly exempts and relieves the Owner of the Application from any liability, within the limits permitted by applicable legislation, in relation to any damages or claims of any kind and kind of his own and / or third parties including direct, indirect, punitive damages, incidental, special, damages resulting from lost profits, lost revenues, data loss or replacement costs arising from or otherwise connected with this agreement.

The owner guarantees the correct conservation and quality of food products only up to the time of delivery at the place indicated by the User; any liability relating to the bad condition of the products due to improper storage after delivery is excluded.

Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User through its publication within Truffleat. The User who continues to use Truffleat after the publication of the changes accepts the new Terms without reserve.

Transfer of the contract

The Owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations deriving from these Terms, provided that the User’s rights provided herein are not affected. The User will not be able to withdraw or transfer in any way his rights or obligations under these Terms without the written authorization of the Owner.

Communications

All communications relating to Truffleat must be sent using the contact information indicated.

Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to law, to the jurisdiction of the State and to the exclusive jurisdiction of the court of Rome.

Contact us by email: info@truffleat.com